We offer two global shipping methods to meet your needs:

• Standard Shipping (Economical): 5-10 business days.
• Express Shipping (Priority): 3-5 business days with real-time tracking.

Key Information

• Covered Regions: Ships to 150+ countries. 
• Carriers: Partnered with DHL, FedEx, and local postal networks. Track your order here.
• Duties & Taxes:
  ‼️ Important: Product prices do NOT include import taxes, customs duties, or brokerage fees. These charges are the customer's responsibility.

Order Processing:

Orders placed between Monday and Friday will be processed within 48 hours (usually less than 24 hours).

Orders placed on Saturday and Sunday will be processed first thing on Monday morning (GMT+8).

Orders placed on a public holiday will be processed on the next business day.

Shipping Notification:

You will receive another notification with a tracking number and tracking link once your order has shipped.

If your parcel is lost, please first contact your local shipping carrier to report the issue. It would be helpful to obtain a case number from them. Once you have this information, reach out to us by click belowSEND US A MESSAGE. We’ll work together to resolve the issue as quickly as possible.

Yes, you can modify or cancel your order as long as it has not yet been shipped. If your order has already been dispatched, we regret to inform you that we are unable to recall international shipments. However, you can initiate a Return & Refund process once you receive the package.

To process your refund request, please be aware of the following:

• A 6% fee will be deducted from your total payment to cover the transaction costs incurred by Shopify and the credit card merchant. As a community-driven startup, we must pass on these fees to our customers, and we hope you understand our position.
• The refund amount will be calculated as follows: Refund Amount=Your Payment−(Your Payment×6%)Refund Amount=Your Payment−(Your Payment×6%)

How to Initiate a Return & Refund:

1. Contact our customer service team within 7 days of receiving your package.
2. Provide your order number and details about the reason for the return.
3. Follow the instructions provided by our team to ensure a smooth return process.
4. Once we receive and inspect the returned item, your refund will be processed, and the deducted fees will be communicated to you.
5. Return & Refund Amount = Your Payment - 6% Transaction Fees - shipping cost

We value your business and appreciate your understanding of our policies. If you have any further questions, please do not hesitate to reach out to us.